Our customer Salewski Feinkost GmbH on their experience with PHT
What makes a good partnership? For us at PHT, it’s trust, quality and personal service.
We asked our customer Salewski Feinkost GmbH about their experience with PHT – from the initial consultation to the use of our products and the service provided after project completion.
The family business specialises in producing high-quality frozen foods without additives under the Elena® Salewski brand. For over 25 years, they have been producing traditional Eastern European dishes in Germany, many of which are still made by hand today.
The philosophy: top quality, quick preparation and the best taste, just like grandma used to make.
We have already supplied various solutions – from personal hygiene products such as washbasins and hygiene stations to foam cleaning systems – and are proud that our equipment contributes to the high product quality and hygienic production at Salewski Feinkost.
Find out more in the interview:
Interview with Managing Director Wiktor Salewskij:
1. Collaboration with PHT
What made you decide to work with PHT? What qualities do you associate with our company today?
“We chose PHT because the team quickly understood what we, as a medium-sized food producer, really need. Today, we associate PHT above all with solid quality, a fair price-performance ratio, adherence to delivery dates – and a service that is simply outstanding and people-oriented.”
2. Our products & solutions
What do you particularly appreciate about our products or solutions? Does the quality of our systems meet your expectations?
“The systems run reliably, are easy to clean and fit into our production process without any major changes. The quality fully meets our expectations – especially in terms of hygiene and durability.”
3. Support from the sales department
How did you find working with our field service or sales team – e.g. in terms of planning, consulting or communication?
“The sales team was always available during the planning and installation phases, listened attentively to our questions and came up with practical suggestions instead of standard off-the-shelf solutions. Communication was and remains very friendly, clear and straightforward.”
4. Service
Do you still feel well looked after by PHT after the project has been completed, and how satisfied are you with our after-sales service?
“Even after commissioning, we feel well looked after: maintenance appointments are coordinated in good time, spare parts are delivered quickly and minor issues are resolved promptly. This ensures that our production runs reliably.”
You can find out more about Salewski Feinkost GmbH at: www.elena-tk.de or on Instagram.
